31 BLUE IONIANI VILLAS – RENTAL AGREEMENT POLICY

The Villas are owned and run by the company 31 Blue Greece and are located on the island of Lefkada.
The property is fully furnished and equipped for light housekeeping. The following amenities are included in the property:

1. Stove and oven
2. Dishwasher
3. Washing machine
4. Refrigerator
5. Electric water boiler
6. Wifi
7. Infinity pool [Use of pool is at the user’s own risk and owner will not be responsible for any injuries.]
8. Linens and towels
9. Parking
10. Gas BBQ

A starter supply of household cleaning and hygiene products may be available in the property for use. Guest is responsible for purchasing any additional supplies, food and beverage.

MAXIMUM OCCUPANCY:

The maximum number of overnight guests for this property is limited to SIX (6) persons. Maximum occupancy for this property shall not exceed eight (10) persons at any time. If TENANT exceeds the maximum occupancy, TENANTS and any and all of their guests are subject to immediate removal and forfeiture of their security deposit and rental payment

PETS:

Pets are strictly not allowed on the property, except for service animals or approved and certified support animals for persons with disabilities. Care and feeding of stray or unauthorized animals or pets is prohibited. If an animal has been in the premise at any time during the stay, the tenant will be charged for all costs pertaining to damage to the premises, de-fleaingdeodorizing, and/or furniture shampooing to protect future residents from possible health hazards. If Occupant is found to be in possession of any prohibited animal(s), they may be charged a fee of no less than 200 euros per incident, in addition to the foregoing charges for damages and cleaning. Occupants will also be required to remove the animal(s) from the Premises.

SMOKING:

This is a NON SMOKING property. No smoking is allowed inside of the villa whatsoever. Any TENANT or their guests not adhering to the No Smoking policy will result them to adhere the expenses of cleaning services and any replacement of furnishings if ruined.

QUIET ENJOYMENT:

TENANT and their guests agree not to violate quiet enjoyment and privacy of the surrounding neighbors. Quiet times are at 11:00 PM to 07:30 AM. If Tenants do not respect these times they will be eligible for eviction.The TENANT must supervise their guest(s) while on the premises. Noise in the villa must be kept at reasonable level as not to cause a disturbance to the neighbors or general public. In no event may the maximum occupancy (as listed on this agreement) be exceeded without written consent.

SWIMMING POOL & POOL USER CONDUCT

These rules exist to ensure everyone enjoys their visit in safety and to maintain the hygiene of our water.

* Do not swim if you are unwell or have had diarrhea in the last two weeks.
* Never swim under the influence of alcohol or drugs.
* No running, jumping, diving, pushing, or fighting in or around our pools.
* Avoid holding your breath and swimming underwater, especially after hyperventilating. This can lead to shallow water blackout.
* Glass bottles, glasses around the pool are not permitted.
* No swimming under the influence of alcohol.

Pool Supervision: All Children under 14 years old must be accompanies by a parent or caregiver and must be actively supervised. “Actively supervised” means being close to the child, watching them and be able to give immediate assistance. Please ensure all children are toileted before using our pools. 

VILLA SAFETY:

TENANT acknowledges and agree that they are responsible for the safety of themselves, their guests and their children with respect to the pool, the deck areas, and the premises. TENANT acknowledges and agrees to hold harmless from any injuries to them or their guests. It is understood that there is no lifeguard and that supervision is their responsibility.

ILLEGAL DRUGS:

Under no circumstances shall any illegal drugs be allowed on the property. TENANTS understands that possession and use of any such substance is grounds for immediate eviction and forfeiture of payment. TENANT further waives any and all rights to recourse against the OWNER for enforcing this clause.

CANCELLATION POLICY

In the event of cancellation, Guests may be due a full or partial refund which is dependent on when notice of cancellation is given to us before the holiday start date.
The refund is calculated as follows:

•10or less days’ notice –No refund due
• 11-14 days’ notice –50% of the total accommodation cost
• More than 14 days’ notice–the Guest’s liability for the remainder of the balance will be waived or the balance refunded if this has been paid previously

If a refund is due it will be paid within 10 working days of cancellation. In the event of a no-show and no notice has been given, then no refund will be due.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with us so we know when to expect you to avoid cancellation of reservationor charge of the no-show fee.All cancellations must be sent to us in writing, either by phone message oremailand signed by the individual who reserved the booking. Cancellation applies only from the date of the cancellation notification.

GDPR Policy

This Privacy Policy (hereinafter referred to as the “Policy”) provides information about the collection, storage, processing and use of your personal data.
The company called ” 31 BLUE EE ” (hereinafter referred to as “the Company” or “us” or “us”) established Aolpaina, Lefkada , contact email info@31blue.gr acting as Processor, collects, stores, uses and generally processes your personal data.

1. What is personal data?
The term “personal data” refers to information of natural persons, such as name, postal address, e-mail address, contact telephone number, etc., which identify or can identify you, hereinafter referred to as “Personal Data or Data”.

2. What is Personal Data Processing?
Any operation or sequence of operations performed with or without the use of automated means, in Personal Data or in personal data sets, such as the collection, registration, organization, structure, storage, adaptation or modification, retrieval , the search for information, its use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

3. What Data do we collect?
We take care to collect only Data that is absolutely necessary to serve the purpose for which they were given and are used exclusively for the purposes for which they have been collected. With the exception of any Data collected by Cookies, the Data is limited to what you have provided expressly and for a specific purpose and if you have given your consent. We also collect Data during your visit to our site and if you have consented to it, consent which is presumed by the completion of the respective fields.
Identity data, such as name, surname, patronymic, date of birth, driver’s license, TIN, ID number.
Address details, such as postal address, e-mail address, telephone number.
Payment details such as credit / debit card number, PayPal, bank account number.
Identification information, such as username, IP address

4. How do we use your Data?
The processing of your Data is carried out either by the specially authorized personnel of our Company, or through computer systems and electronic devices by our Company and exceptionally by third parties, who, having contractually committed to our Company for the observance of confidentiality and the protect your Data, process it solely for the purposes for which it was provided to us.
In general, your Data is processed in order to provide you with the following services:
Submission of an accommodation rate: The Company processes your Data, for the submission of an offer for the short-term letting…
Compliance with applicable Legislation: The Company processes your Data, in order to be able to meet its legal obligations, related in particular to the observance of the Tax and Insurance legislation or the insurance coverage of a vehicle resulting from an active insurance contract.
Contact: The Company uses your Data to answer the requests / questions that you submit indicatively through the Contact Center and the contact forms.

5. For what purpose do we process your Data?
We collect your Data for the purposes of the products and / or services provided, indicative of:
a) the evaluation of your request on the one hand for the submission of an offer and on the other hand for the conclusion of the letting agreement.
b) the management of the rental you have chosen, e.g. your communication and information regarding the availability, the execution of the contract, the sending of the necessary documents for any accommodation you may have booked or services provided, the management of of your debts to the Company, making returns.
c) compliance with the obligations imposed by the current legislation for rentals.
d) controlling, improving and adapting to your preferences and choices regarding our services;
e) sending, by e-mail, information about the Company’s products and / or services;

6. What is the legal basis for the processing of your Data by the Company?
Your Data is processed according to:
a) the terms of our contractual relationship, b) your consent, where required, c) the obligations of the Company arising from the law (eg tax, labor, insurance legislation, etc.), d) the legal interest of our Company.

7. Who are the recipients of your Data?
The Company guarantees that it will not proceed with transmission, notification, concession, etc. of your Data to third parties (other than those listed herein) for any purpose or use unless otherwise required by applicable law or required by public / judicial bodies / authorities.
Access to your Data is the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process your Data as Co-Processors or as Executors of the Processing on our behalf and in accordance with the orders. us.
Indicatively, recipients of your Data are:
1) Certified public accountants that control the financial statements of our company.
2) Collaborating companies who receive details of your name and type of villa you are staying at.
3) In addition, your information is processed by are booking agents if you have booked through them your stay.
4) Our payment platform (In this case Stripe company) in which case you enter your personal details for payment.

8. How do we ensure that Executors & Subcontractors respect your Data?
The Executors on our behalf have agreed and committed contractually with the Company:
a) to maintain confidentiality,
b) not to send your Data to third parties without the permission of the Company,
(c) take appropriate security measures;
d) comply with the legal framework for the protection of personal data and in particular Regulation 679/2016 / EU (otherwise known as GDPR).
The Executors may, in the performance of their duties, employ other persons, who are called Sub-Executors. In this case, the controller must have been authorized to handle all or part of the processing of the Data. The consequence of this is that the non-performer has the same obligations and rights as the Executor, as analyzed in this Policy and always within the framework of his assigned responsibilities, and bears full responsibility with the Executor.

9. When do we delete your Data?
We retain your Data only for the period of time required for the fulfillment of the purpose for which you have communicated your data to us and in compliance with the applicable legal provisions.

10. Is your Data safe?
The Company is committed to safeguarding your Data.
Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures which are constantly being improved based on technological development with the sole purpose of securing and protecting your Data from any form of accidental or improper processing.
These measures shall be reviewed and amended as necessary.

11. What are your rights?
You have the right to access your Personal Data.
This means that you have the right to be informed by us if we process your Data. If we process your Data you can ask to be informed about the purpose of processing, the type of your Data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as correction, data deletion, restriction of processing and submission of a complaint to the Personal Data Protection Authority.
You have the right to correct inaccurate Personal Data.
If you find that there is an error in your Data you can ask us to correct it (eg name correction or change of address notification).
You have the right to delete / forget.
You can ask us to delete your Data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent in case this is the only legal basis.
You can ask us to receive in readable form the Data you have provided or ask us to pass it on to another editor.
You have the right to restrict processing.
You can ask us to restrict the processing of your Data for as long as your processing objections are pending.
You have the right to object and withdraw your consent to the processing of your Data.
You may object to the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right. If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future effect.

12. How can you exercise your rights?
To exercise your rights you can submit a request to us.

13. When do we respond to your Requests?
We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your Request is complicated or there is a large number of your Requests we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you.
If your Requests are manifestly unfounded or excessive, in particular due to their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to follow up on the Request.

14. What is the applicable law during the processing of your Data by us?
Applicable Law is the Greek Law, as formulated according to the General Regulation for the Protection of Personal Data 2016/679 / EU, and in general the current national and European legislative and regulatory framework for the protection of personal data.
Competent courts for any emerging disputes related to your Data are the competent Courts of Athens. Exceptionally, if any dispute that may arise is within the substantive jurisdiction of the Magistrates ‘Court, then they can bring their dispute to the Athens Magistrates’ Court for settlement.

15. Where can you go if we violate the applicable law for the protection of your Personal Data?
You have the right to submit a complaint to the Personal Data Protection Authority (postal address 1-3 Kifissias, PC 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr ), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

16. How will you be notified of any changes to this Policy?
We update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will post this update on our website, and we will notify you in any appropriate way.

We encourage you to read this Policy at regular intervals to know how your Data is protected.
THE PRIVACY POLICY WAS UPDATED ON 01/07/2023

Please contact us for any clarifications on info@31blue.gr